Guest Reviews

The hotel is beutiful and very well kept, when you arrive there is a valet waiting to take your luggage and park your car. Breakfast is amazing,a lot of...

An absolute royal experience! From the moment I arrived, the staff treated me like royalty. The level of service, attentiveness, and care went above and...

Positive: Everything was perfect, as always. The Kempinski Grand Arena Bansko is one of the finest hotels in Bulgaria, offering a true 5-star service. But...

Positive: Location, facilities, spa.

Positive: Size of theroom, location, breakfast. Negative: Weak wi-fi, housekeeping, the mattress.

Positive: Spa facilities and breakfast. Negative: Toilet seat (not soft close), shower control.

Positive: Great location, great views, great service!.

The property has an overall dated look. Old furniture and Animal heads on the walls. Breakfast and the service was great.

Positive: Very nice cozy atmosphere. Nice pool area. Nice breakfast. Negative: Nothing.

We go there for weekends. The staff is great. The food is great. Everything is tidy and clean. I love going to this hotel to relax and recharge.